Salesforce launches the Agentforce Sales app on ChatGPT
By launching an app for ChatGPT, Salesforce enables companies to combine cutting-edge intelligence with the internal reality of their CRM.
Salesforce, the world leader in AI-powered CRM, has announced the arrival of the Agentforce Sales app on ChatGPT, to boost workflows and connect the intelligence of the OpenAI tool with any company’s most valuable asset: its customer relationships.
Even the most powerful AI needs to understand the unique context of a business: the customer portfolio, the history with them, and strategic priorities. With this new app, Agentforce Sales brings this unique context directly to ChatGPT. This allows for the application of reasoning capabilities to trusted business data directly from within ChatGPT.
Agentforce’s philosophy is based on meeting customer needs where they work, and this launch reinforces that vision. It’s not just an app integration; it’s a new way of working. By launching an app for ChatGPT, Salesforce enables companies to combine cutting-edge intelligence with the internal reality of their CRM.
CRM Goes Conversational
The new Agentforce Sales app on ChatGPT transforms CRM into a fully conversational experience, eliminating repetitive and manual tasks. Sales teams can simply ask for what they need—from identifying new leads to getting prioritization recommendations—and the app delivers real-time answers based directly on Salesforce data. The solution combines CRM information with external signals like news and market trends to provide more accurate and contextualized suggestions, all from an intuitive and familiar interface, without complex setup or extra steps.
In addition to facilitating access to information, Agentforce Sales operates autonomously to accelerate the sales cycle. Sales staff can delegate routine tasks, update records, or generate complete strategic plans using simple natural language instructions, allowing them to focus on the highest-value opportunities. Backed by the Agentforce Trust Layer, the app ensures secure data usage and respects Salesforce permissions, combining the agility of a conversational environment with enterprise-grade trust and security standards.
Agentforce goes where you work
This launch marks the beginning of Agentforce’s integration into the workplace for our customers. Whether you’re on Salesforce, Slack, or now, ChatGPT, Salesforce is committed to eliminating context switching and delivering workflow insights.
“With the Agentforce Sales app in ChatGPT, we’re bringing Salesforce into the tools that salespeople already use,” says Kris Billmaier, general manager and executive vice president of Agentforce Sales at Salesforce. “Now, conversations with the Agentforce Sales app in ChatGPT help you understand your customers, drive deals, and get real sales work done.”
Availability
The open beta of the Agentforce Sales app in ChatGPT is now available to both Agentforce for Sales Add-on and Agentforce 1 Edition customers. To get started, eligible customers can visit the ChatGPT app directory to connect to Agentforce Sales.
Source: www.marketingdirecto.com
